Refunds & Returns
What if my goods are faulty?
We unconditionally guarantee all merchandise against possible defects for 7 days from receipt. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a prompt refund or replacement. In this instance only, Bags To Go will pay for all return shipping costs relating to defective goods.
Any items found to be faulty after 7 days are covered by the brand manufacturer’s warranty. The warranty period of a particular product can be found displayed on each product page of the Bags To Go website. The minimum warranty period offered is 1 year, and the maximum can be anything up to the life of the product. Warranty periods can vary considerably between brands, so please be sure to check prior to purchasing. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the original warranty period. Please note that warranties do not cover 3rd party or forced damage. See individual warranty fine print for terms and conditions.
In the unlikely event of your goods developing a fault more than 7 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers offer free telephone help facilities, free rapid repair or replacement services for your convenience. Alternatively, you can contact us directly if the goods do not conform to the contract, and we will endevour to handle the warranty on your behalf. Carriage will be charged for the return of any products to Bags To Go under warranty, however Bags To Go will return your item carriage free. Should your goods develop a fault after the first year, then you will be responsible for all carriage charges.
Returning Purchases
30 day satisfaction guarantee –
If you are not 100% satisfied with your purchase from Bags To Go, please return your goods within 30 days of purchase, either by post or to one of our stores for a full refund. Items must be unused with all tags attached and original packaging.
- When returning items by post the customer is responsible for all postage costs incurred.
- Unfortunately we can’t sell second hand goods, so items that have been used or soiled are unable to be refunded or exchanged due to change of mind.
- Items need to be returned in original packaging, with tags attached suitable for re-sale. An original store receipt is to accompany the returned item in order for a refund to be processed.
Frequently Asked Questions
I have ordered the wrong item, will Bags To Go refund my postage costs?
In this instance we apologise but we can not refund any postage charges. You will need to send the goods back by recorded delivery or insured courier service at your cost. Prior to doing so you must first contact us by email or phone so we can know to expect the item.
I have received goods that are different from what I ordered, what happens next?
You should first contact Bags To Go by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. If more convenient to the customer then we may occasionally request the customer to return the goods by a recorded delivery service. In this case postage charges will be reimbursed on receipt of the item. In respect of our standard terms of sales contract, Bags To Go will expect to receive all incorrect items returned. Contact details can be found on our Contact Us page.
My goods have been received damaged
You should first contact Bags To Go by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. Contact details can be found on our Contact Us page.
